ft777 Privacy Policy

1 Introduction & Scope

This Privacy Policy describes how ft777 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "player") who register for, access, or use the ft777 online betting and casino platform at ft777.io.

This policy applies to all personal data collected through any interface by which you interact with ft777, including the ft777 website, any mobile-optimised version of the site, ft777's customer support channels (email, WhatsApp, and live chat), and any promotional or marketing communications sent to you with your consent.

ft777 is operated as an online gaming and sports betting platform primarily serving players based in Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All references to data obligations, player rights, and processing practices in this document apply in the context of ft777's Bangladesh player base.

This Privacy Policy should be read alongside the ft777 Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a matter relating exclusively to personal data, this Privacy Policy shall prevail.

2 Data We Collect

ft777 collects personal data across several categories. The table below summarises the types of data collected and the context in which each category arises:

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, national ID number	Account registration; identity verification (KYC)
Contact Data	Email address, mobile number, residential address in Bangladesh	Account registration; support interactions
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, bank account details (where applicable), transaction history	Deposit and withdrawal processing; AML verification
Verification Documents	National ID card image, passport scan, proof of address document	KYC verification; age verification; withdrawal processing
Technical Data	IP address, device type, browser type, operating system, screen resolution, session duration	Automatic collection during platform use
Behavioural Data	Games played, bets placed, betting patterns, session frequency, game preferences	Continuous collection during platform use; used for responsible gaming monitoring
Communications Data	Support ticket contents, chat transcripts, email correspondence	When you contact ft777 support via any channel
Marketing Preferences	Opt-in/opt-out status for promotional communications, preferred communication channel	Account settings; opt-in actions during registration or promotions

ft777 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless such data is incidentally contained in a verification document submitted by you. Where this occurs, such data is not extracted, processed, or stored separately from the document itself.

3 How We Collect Data

3.1 Directly From You

The majority of personal data ft777 holds is provided directly by you through the following interactions:

• Completing the ft777 account registration form, which requests your name, date of birth, contact details, and Bangladesh residential address.
• Submitting identity verification documents (national ID, passport, proof of address) during the KYC process.
• Initiating or completing a deposit or withdrawal transaction using bKash, Nagad, Rocket, Upay, or bank transfer.
• Contacting ft777 customer support via email, WhatsApp, or live chat for any purpose.
• Participating in promotions, bonus claims, or surveys where additional information may be requested.
• Updating your account profile, communication preferences, or responsible gaming settings at any time.

3.2 Automatically During Platform Use

When you access and use ft777, certain technical and behavioural data is collected automatically through the platform's systems, analytics tools, and cookies. This includes your IP address, device identifiers, browser characteristics, pages visited, games launched, bets placed, session times, and navigation patterns within the platform. This data is collected to ensure platform security, detect fraud, monitor for responsible gaming indicators, and improve the overall player experience.

3.3 From Third-Party Service Providers

ft777 may receive limited personal data about you from carefully selected third-party service providers in the following circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) may confirm transaction status and provide payment reference data to facilitate deposit and withdrawal reconciliation.
• Identity verification partners may provide a verification result (pass/fail) in respect of documents you submit during KYC. ft777 does not receive raw database access from these partners.
• Fraud detection services may provide risk scores or flagging signals based on technical indicators, without sharing underlying personal data from third-party databases.

4 Legal Basis for Processing

ft777 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing your registration data, payment information, and account activity data is necessary to perform the contract between you and ft777 — namely, to operate your betting and casino account and to fulfil your requests for deposits, withdrawals, and gameplay.
• Legal Obligation: ft777 is subject to anti-money laundering (AML) obligations, age verification requirements, and responsible gaming standards that require us to collect, retain, and in certain cases disclose certain categories of player data.
• Legitimate Interests: ft777 processes technical and behavioural data on the basis of its legitimate interest in preventing fraud, maintaining platform security, detecting problem gambling patterns, and improving the quality of services offered to players.
• Consent: Where ft777 sends you optional marketing communications about promotions, bonus offers, or new features, this processing is based on your freely given, specific, and informed consent. You may withdraw consent to marketing communications at any time by contacting ft777 support.

5 How We Use Your Data

ft777 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your ft777 player account, including processing login requests, managing account settings, and enforcing account security.
• Identity & Age Verification: To verify that you are who you claim to be and that you are 21 years of age or older, in compliance with ft777's age restriction policy.
• Payment Processing: To facilitate the receipt of deposits and the processing of withdrawal requests to your registered bKash, Nagad, Rocket, Upay, or bank account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate accounts, bonus abuse, unauthorised access, and other security threats to the ft777 platform and its players.
• Responsible Gaming: To monitor betting and gaming behaviour for indicators of problem gambling; to enforce deposit limits, cooling-off periods, and self-exclusion requests; and to contact players proactively where concern levels are reached.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through ft777's support channels.
• Legal Compliance: To meet ft777's obligations under applicable anti-money laundering regulations, including record-keeping and reporting requirements.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the ft777 platform's features, performance, and user experience.
• Marketing Communications: Where you have provided consent, to send you information about ft777 promotions, bonus offers, new games, and seasonal events relevant to Bangladesh players, including Eid promotions, BPL season offers, and IPL betting specials.

6 Data Sharing & Disclosure

6.1 Third-Party Service Providers

ft777 shares player personal data with a limited number of trusted third-party service providers who process data on ft777's behalf and under ft777's instructions for the following purposes: payment processing (bKash, Nagad, Rocket, Upay, and partner banks); identity verification and KYC processing; fraud detection and risk management; customer support platform hosting; and platform analytics. All such providers are bound by contractual data processing obligations that require them to maintain appropriate security standards and to use player data exclusively for the purpose for which it was shared.

6.2 Game Providers

When you launch a game from a third-party provider on the ft777 platform — including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO — limited technical data (such as a session token and player identifier) is passed to the game provider's systems to enable the game session. Game providers do not receive your full name, national ID, or financial account details. ft777 remains responsible for your overall data relationship as the primary data controller.

6.3 Legal & Regulatory Disclosures

ft777 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful governmental request. ft777 will, where legally permitted, endeavour to notify affected players of any such disclosure obligation before complying.

6.4 What We Will Never Do

7 Cookies & Tracking Technologies

7.1 Types of Cookies Used

ft777 uses cookies and similar browser-based storage technologies on the ft777 platform. The cookies used fall into the following categories:

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, remember your account state between pages, protect against cross-site request forgery (CSRF)	Session (expires on browser close)
Functional	Remember your language preferences, game lobby settings, responsible gaming tool configurations	Up to 12 months
Analytics	Collect anonymised, aggregated data on page visits, feature usage, and navigation paths to improve the platform	Up to 24 months

7.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please be aware that blocking strictly necessary cookies will prevent you from logging in to your ft777 account, as session management relies on these cookies. Instructions for managing cookies in commonly used browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' respective help documentation. ft777 does not currently offer a cookie preference panel, as the platform does not use advertising or cross-site tracking cookies that would require granular consent controls.

8 Data Security

ft777 implements a multi-layered technical and organisational security framework to protect player personal data against unauthorised access, accidental loss, alteration, and destruction. Key security measures include:

• Encryption in Transit: All data transmitted between your device and the ft777 platform is encrypted using TLS 1.2 or higher. This includes login credentials, payment data, support chat messages, and all other communications with the ft777 servers.
• Encryption at Rest: Personal data stored in ft777's databases is protected using AES-256 encryption. Payment credentials and identity documents receive additional layers of access control on top of encryption.
• Access Controls: Access to production systems and player data is restricted to a small number of authorised ft777 personnel whose roles require such access. All access is authenticated via multi-factor authentication and is logged for audit purposes.
• Penetration Testing: ft777's platform undergoes periodic security assessments conducted by independent security professionals to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: ft777 maintains a documented security incident response procedure. In the event of a data breach that poses material risk to affected players, ft777 will notify impacted players without undue delay following discovery and confirmation of the breach.

While ft777 takes all reasonable and industry-appropriate steps to protect your personal data, no method of transmission over the internet or electronic storage is completely invulnerable. ft777 cannot provide an absolute guarantee of data security, but commits to maintaining standards that reflect current best practices for the online gaming industry.

9 Data Retention

ft777 retains personal data for the minimum period necessary to fulfil the purposes outlined in this Privacy Policy, subject to any overriding legal, regulatory, or audit retention obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal obligation (AML compliance)
Identity verification documents	Duration of account + 5 years after closure	Legal obligation (KYC record-keeping)
Transaction records (deposits, withdrawals)	Duration of account + 7 years after closure	Legal obligation (financial record-keeping)
Betting and gaming history	Duration of account + 3 years after closure	Legitimate interest (dispute resolution)
Support correspondence	3 years from date of communication	Legitimate interest (dispute resolution)
Technical / session logs	13 months from collection	Legitimate interest (fraud prevention, analytics)
Marketing consent records	Until consent is withdrawn + 2 years	Legal obligation (consent management)

Upon expiry of the applicable retention period, personal data is securely and permanently deleted from ft777's systems, or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

10 Your Data Rights

As a player whose personal data is processed by ft777, you hold the following rights with respect to your personal information. To exercise any of these rights, contact ft777 at [email protected] with your account details and a clear description of your request. ft777 will respond within 30 days of receiving a valid, verifiable request.

• Right of Access: You have the right to request a copy of the personal data that ft777 holds about you, including the categories of data held, the purposes for which it is processed, and the parties to whom it has been disclosed.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data ft777 holds about you be corrected or updated without undue delay.
• Right to Erasure: You have the right to request that ft777 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where ft777 has processed it unlawfully. This right is subject to override where retention is required by law (e.g., AML record-keeping obligations).
• Right to Restriction: You have the right to request that ft777 restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is resolved, or pending the outcome of a legitimate interest assessment challenge.
• Right to Object: You have the right to object to ft777 processing your personal data on the basis of legitimate interests. ft777 will comply with such objections unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
• Right to Withdraw Marketing Consent: Where ft777 sends you optional promotional communications based on your consent, you may withdraw that consent at any time by contacting ft777 support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Data Portability: You have the right to receive the personal data you have provided to ft777 in a structured, commonly used, machine-readable format, and to request that ft777 transmit it directly to another data controller where technically feasible.

11 Children & Minors

The ft777 platform is strictly intended for use by adults aged 21 years and older. ft777 does not knowingly collect, store, or process the personal data of any individual under the age of 21. If ft777 becomes aware that personal data has been collected from a person under the age of 21 through any means, that data will be deleted immediately and the associated account will be closed permanently.

Parents and guardians who believe that a minor in their care may have registered an ft777 account should contact ft777 support immediately at [email protected]. ft777 will investigate and take all appropriate action without delay. ft777 strongly encourages the use of parental control software to prevent underage access to online gambling platforms.

12 Third-Party Links

The ft777 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, NetEnt). ft777 does not operate or control the websites or applications of these third parties and accepts no responsibility for their privacy practices or data handling standards.

Whenever you interact with a third-party payment provider or game studio outside of the ft777 platform interface, you do so subject to that party's own privacy policy and terms of service. ft777 strongly encourages players to review the privacy policies of any third-party service they use in connection with their ft777 account.

13 Policy Amendments

ft777 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made to the policy, ft777 will notify registered players by posting a prominent notice on the ft777 platform and, where practical, by sending an email notification to the address registered on the player's account.

The updated Privacy Policy will be effective from the date it is published on ft777.io. Continued use of the ft777 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised data practices described therein. Players who do not accept the amended policy should cease using ft777 and contact support to close their account.

The "Last Updated" date at the top of this document reflects the most recent revision. Players are encouraged to review this page periodically to stay informed about how ft777 protects their data.

14 Contact & Data Requests

For all privacy-related enquiries, data rights requests, concerns about how ft777 handles your personal data, or reports of suspected unauthorised access to your account, please contact the ft777 Data & Privacy team through the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for faster routing to the appropriate team member.
• WhatsApp: +880 1700-000777 — available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
• Live Chat: Available directly on ft777.io at any time. State that your enquiry relates to a privacy or data request so that the support agent can escalate appropriately.

ft777 aims to acknowledge all privacy-related written communications within two business hours and to provide a substantive response within 30 calendar days of receiving a complete and verifiable request. Where a request is particularly complex or involves a large volume of data, ft777 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it before the initial 30-day period expires.